RETURN, SHIPPING & CANCELLATION POLICY
At Auricka, we take pride in crafting fine jewellery and delivering it with care. Please read this policy carefully before placing an order, as it governs returns, cancellations, shipping, and related matters.
1. RETURNS POLICY
1.1 Return Window
We accept returns within 5 (five) calendar days from the date you receive your order, subject to the conditions outlined below.
1.2 Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and unaltered
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It must be returned in original condition
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Original packaging, tags, certificates (if any), and documentation must be intact
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The item must show no signs of wear, damage, resizing, or modification
Auricka reserves the right to reject returns that do not meet these criteria.
1.3 Non-Returnable Items
The following items are non-returnable and non-refundable:
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Custom-made or personalised jewellery
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Items made to order based on customer specifications
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Sale or discounted items
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Gift cards
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Items damaged due to misuse, negligence, or improper care
1.4 How to Initiate a Return
To initiate a return, please email: 📧 aurickaofficial@gmail.com
Please include:
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Order number
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Reason for return
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Clear photos of the product (if requested)
Once approved, we will provide return authorisation and shipping instructions.
Returns sent without prior authorisation may not be accepted.
1.5 Return Shipping Costs
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Return shipping costs are borne by the customer
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Original shipping charges are non-refundable
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We strongly recommend using an insured and trackable courier service
Auricka is not responsible for items lost or damaged during return transit.
1.6 Refund Processing
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Returned items are inspected upon receipt
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If approved, refunds are processed to the original payment method
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Refunds are issued within 5–7 business days after inspection
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Payment gateway or bank processing times may vary
2. ORDER CANCELLATION POLICY
2.1 Cancellation Window
Orders may be cancelled within 24 hours (1 day) of placing the order, provided the order has not been processed, customised, or shipped.
2.2 How to Cancel an Order
Email us at:📧 aurickaofficial@gmail.com
Include:
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Order number
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Cancellation request
2.3 Cancellation Restrictions
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Orders already processed, customised, or shipped cannot be cancelled
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Custom jewellery orders cannot be cancelled once production has started
2.4 Cancellation Fees
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Cancellations within the permitted window are free of charge
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Late cancellation requests may attract a restocking or processing fee, at Auricka’s discretion
3. SHIPPING POLICY
3.1 Order Processing Time
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Orders are processed within 5–7 business days
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Custom jewellery may require additional processing time, which will be communicated at the time of order
Business days exclude weekends and public holidays.
3.2 Shipping Charges
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Shipping costs are calculated at checkout based on destination and shipping method
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Free shipping is offered on orders above INR 1,799 within India
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Cash on Delivery (COD) is available in India with nominal additional charges
3.3 Delivery Timelines
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India: 5–7 business days after dispatch
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International: 7–14 business days, depending on destination and customs clearance
Delivery timelines are estimates and may vary due to external factors.
3.4 International Shipping & Customs
For international orders:
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Customers are responsible for customs duties, import taxes, VAT, or local charges
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Auricka is not responsible for delays caused by customs authorities
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Refusal to pay customs duties may result in order abandonment with no refund
3.5 Tracking
Once shipped, a tracking number will be shared so you can monitor delivery progress.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing: 📧 aurickaofficial@gmail.com
Include:
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Order number
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Clear photos and/or video evidence
Claims raised after 48 hours may not be accepted.
5. PRODUCT INFORMATION DISCLAIMER
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All jewellery images are for representational purposes only
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Minor variations in colour, texture, or finish may occur due to:
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Lighting conditions
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Handmade craftsmanship
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Natural gemstone characteristics
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Such variations are not considered defects.
6. CARE & MAINTENANCE GUIDELINES
To maintain the longevity of your jewellery:
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Store pieces separately to prevent scratching
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Remove jewellery before bathing, swimming, or exercising
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Avoid contact with perfumes, cosmetics, and chemicals
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Clean gently with a soft cloth and mild soap solution
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Avoid harsh cleaning agents
Damage due to improper care is not eligible for return or refund.
7. PAYMENT METHODS
We accept:
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Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Bank Transfer / Wire Transfer
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Cash on Delivery (India only)
All payments are processed securely using SSL encryption.
8. CONTACT INFORMATION
For any questions regarding returns, cancellations, shipping, or custom orders:
📧 aurickaofficial@gmail.com
📍 Business Location: A - 303, Vidhyut Nagar, Ajmer Road, Jaipur, Rajasthan, India
9. POLICY UPDATES
Auricka reserves the right to modify this policy at any time. Changes will take effect immediately upon posting on the website.
FREQUENTLY ASKED QUESTIONS (FAQs)
Q1. Do you accept returns on custom jewellery?
No. Custom-made or personalised jewellery is created specifically to your specifications and is non-returnable and non-refundable.
Q2. How long does it take to receive my order?
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India: Usually delivered within 5–7 business days after dispatch
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International: Typically 7–14 business days, depending on customs clearance
Q3. Do you offer free shipping?
Yes. We offer free shipping on orders above INR 1,799 within India.
Q4. Do you ship internationally?
Yes, we ship internationally to many countries. International orders are subject to customs duties, taxes, and regulationsof the destination country.
Q5. Are there restrictions on shipping gemstones (e.g. zircon) to Europe?
Auricka ships only finished jewellery intended for personal adornment, not loose or industrial gemstones.
However, certain gemstones (including zircon) may be subject to additional customs scrutiny or documentation requirements in the European Union due to regulatory classification rules.
Customs delays, additional checks, or import refusals may occur based on local regulations.
Auricka is not responsible for customs delays, additional compliance requirements, or import refusals imposed by destination-country authorities.
Q6. What happens if customs refuses my international shipment?
If customs authorities refuse entry or the customer declines to pay applicable duties or taxes, the order may be returned or abandoned, and no refund will be issued.
Q7. How do I initiate a return?
Email aurickaofficial@gmail.com with your order number and reason for return. Returns must be approved beforesending the item back.
Q8. Is it safe to order online?
Yes. Our website uses industry-standard SSL encryption and secure payment gateways to protect your personal and payment information.
Q9. What metals and gemstones do you use?
We use high-quality brass metal that is hypoallergenic (Lead, Zinc & Cadmium-free).
We offer both natural and lab-created gemstones, clearly stated on each product page.
Q10. Can I cancel or modify my order after placing it?
Orders can be cancelled within 24 hours, provided processing has not started. Once an order is processed or customised, changes or cancellations may not be possible.