Returns
At Auricka, we want you to love your fine jewellery as much as we do. If for any reason you are not completely satisfied with your purchase, you may return it within 5 days of receiving your order. Here’s what you need to know:
- Eligibility: To be eligible for a return, items must be in their original condition, unworn, and with all original packaging and documentation.
- How to Return: Please contact our customer service team at aurickaofficial@gmail.com to initiate a return. We will provide you with a return authorization and instructions on how to send your item back to us.
- Refund Process: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Order Cancellation
We understand that sometimes plans change. If you need to cancel an order, please notify us within 1 day of placing your order. Here’s how:
- How to Cancel: Contact our customer service team at aurickaofficial@gmail.com with your order number and cancellation request.
- Cancellation Fee: Orders cancelled within the 5-day window will be processed without any additional fees. However, cancellations requested after this period may incur a restocking fee, as we may have already begun preparing your item for shipment.
Shipping
We take great care in delivering your jewellery in a timely manner. Here’s what you can expect:
- Processing Time: Orders are typically processed and shipped within 5-7 business days.
- Shipping Costs: Shipping costs will be calculated at checkout based on your location and chosen shipping method.
- Delivery Times: Delivery times vary depending on your location. We will provide you with a tracking number once your order has shipped so you can monitor its progress.
Contact Us
If you have any questions or need assistance with returns, cancellations, or shipping, please reach out to our customer service team at aurickaofficial@gmail.com. We’re here to help!
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over INR 1799 within the India.
Q: How long will it take to receive my order?
A: Most orders are processed and shipped within 1-3 business days. Delivery times vary depending on your location, but typically range from 5-7 business days.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. International orders may take 7-14 business days to arrive, depending on the destination and customs procedures.
Q: What is your return policy?
A: We offer a 5-days return policy for all regular-priced items. Custom orders and sale items are final sale. Items must be unworn and in their original condition with all tags attached.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team through our website or via email. We'll provide you with a return authorization and instructions for sending the item back.
Product Information
Q: Do you offer custom designs?
A: Yes, we offer custom design services. Please contact our design team at aurickaofficial@gmail.com to discuss your ideas and get a quote for your unique piece.
Q: What metals do you use in your jewelry?
A: We use high quality brass metal. All our jewellery are hypoallergenic (Zinc, Lead, Cadmium FREE)
Q: Are your gemstones natural or lab-created?
A: We offer both natural and lab-created gemstones. Each product description clearly states whether the gemstones are natural or lab-created.
Ordering & Payment
Q: Is it safe to order online?
A: Yes, our website uses industry-standard SSL encryption to protect your personal and payment information during transactions.
Q: What payment methods do you accept?
A: We accept COD (nominal charges) and all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Bank Transfer, and Wire Transfer.
Q: Can I cancel or modify my order after it's been placed?
A: We process orders quickly to ensure fast shipping. If you need to cancel or modify an order, please contact us immediately. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
Care & Maintenance
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best:
- Store pieces separately to avoid scratching
- Remove jewelry before swimming, bathing, or applying cosmetics
- Clean regularly with a soft cloth and mild soap solution
- Avoid exposure to harsh chemicals